- Company Information
- Information About Materials
- Order Information
- Payment Information
- Shipping Information
- Product Information
What do I do if I want a refund or an exchange?
We really want you to love your Time of Day Calendar or Notebook! If you have any questions please email us at email@example.com and we will be happy to help you. Refunds are only offered as store credit and we are not responsible for return shipping costs.
For completely custom products there will NOT be any refunds or exchanges once the project has been signed and approved.
Is there a return policy?
We accept returns for our Time of Day Appointment Calendars and Notebooks within 30 days of the item being marked “shipped” as well as an email notification prior to receiving a return so we can process an exchange. The item must be undamaged and remain unused. Refunds are only offered as a store credit and we are not responsible for return shipping costs.
For completely custom products we will NOT accept returns.
Where are your calendars and notebooks printed and designed?
Our calendars and notebooks are designed in our downtown Toronto, Canada office. They are printed and bound by a select group of local printers and binderies.
Where was the company founded?
The company was founded in 1975 in Toronto, Canada by Anne Rogul. To learn more click here.
Do you sell your calendars and notebooks retail?
We currently have 10 retailers in the Greater Toronto Area that we work with who represent and sell our Time of Day Calendars and Notebooks.
If you are interested in selling our products or want to know more please email us at firstname.lastname@example.org.
Where can I purchase your products?
You can purchase our products from various platforms. For online purchasing, you can visit our website at www.timeofdaycalendar.com. If you’d like to purchase a Time of Day Appointment Calendar from a retail location please call us and we will direct you to the retailer closest to your location. Books can also be purchased through our mail in system. Simply tear out the order form in the back of your current Time of Day Calendar, fill out the information and mail it to our office.
Can I receive updates about Time of Day products?
Time of Day product updates can be received through various social media platforms including Facebook, Instagram, and Twitter. You can also sign up to receive our monthly newsletter/blog.
Information About Materials
What materials do you use?
The materials we use vary from product to product for our custom orders, however, the paper used in our Time of Day Calendar and Notebook is 70lb Lynx Opaque.
Are your products environmentally friendly?
All of our products are environmentally responsible and FSC approved without compromising on quality. We manufacture locally in our community minimizing our carbon footprint!
Can I make changes once I have placed an order?
You can make changes to your order within 24 hours of when your order is placed.
How can I cancel an order I have placed?
As long as the order has not been shipped for your Time of Day Calendar or Notebook, you can cancel the order. The order usually takes 3-5 business days to process.
Will I receive an order confirmation by email?
As soon as you place an order, you will receive a confirmation email that the order has been placed and you will receive another email once the order has been shipped.
I haven’t received my order, what should I do?
Please email us directly at email@example.com and we will be happy to help you.
What method of payment can I use for online purchases?
We accept VISA and MasterCard.
On larger custom orders, alternative payment arrangements can be made.
Do you require a deposit before beginning the design process for a custom order?
Yes. Custom orders require a 25% deposit at the beginning of our four phase design process and the remaining balance due upon approval and completion of the project.
Do you ship within Canada?
Yes! All Time of Day Appointment Calendar and Notebook orders are processed in 3-5 business days. We use regular mail as well as the most cost effective established courier services within Canada depending on the size of the order. Shipping can take anywhere between 5-10 business days.
Do you ship internationally?
How long does it take to process my order?
Processing time is anywhere from 3-5 business days.
How much is the customs tax?
The customs tax depends on the country where the order is being shipped to. Please check your country’s custom office to see if there are any additional costs prior to purchasing.
What shipping method do you use for international orders?
We use regular mail as well as the most cost effective established courier services when shipping internationally depending on the size of the order. Shipping can take on average anywhere between 10-14 business days.
Is there a way for me to track my order?
All orders are given a tracking number once they are processed. You will receive your tracking number via email after your order has been shipped out.
Can I ship a gift to someone?
Yes you can, just make sure you email us before you place an order so we can include a gift note.
Do you offer quantity discounts on orders?
Yes we do! Please email us directly at firstname.lastname@example.org and we will be happy to discuss this with you.
Our quantity discounts begin at 50 units with price breaks at quantities of 100, 300, 500+.
Do you have any partnership opportunities?
We’re always open to collaborate with others! Please feel free to reach out to us at email@example.com.
Do you have a minimum order requirement?
Orders placed online must have a minimum quantity of 30 for Time of Day Appointment Calendars and Notebooks.
Orders on completely custom notebooks have a minimum quantity of 50. Please request a quote or send an email to firstname.lastname@example.org
Will you provide a proof?
Every order includes unlimited digital proofs for your approval before going to press. Available on request we can provide a hard copy proof for a small fee. Production will not begin until you are completely satisfied and have signed off on your proof.
Will I need to pay the setup fees again on a reorder?
Our setup fees are a one-time charge. As long as your design remains the same on your reorder, you will not be charged again. We hold onto your metal die and artwork, which can be used on your reorder for foil stamping.
Can you match my Pantone colours?
Yes! We can match Pantone colours using offset printing.
Production will not begin until we have your final approval on the design and color.
Can my logo be in more than one colour?
Yes! Your front and back outside covers can be printed in FULL colour format!
Can I choose from a selection of different paper stocks and cover finishes?
Yes! We provide a large assortment of interior paper stocks and weights to choose from. Our covers are also available in a variety of textures, finishes and weights thatм are tailored to your design requirements.
Can you print on the notebook’s interior pages?
Yes! We can print on the inside front and back cover, as well as the interior pages. Choose from blank, lined, dotted or grid pages. You can even include a watermark of your logo on each page! Please contact us for a quote at email@example.com